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wj7 Help Center — Solutions to Any Issue, All in One Place

From opening an account to making a withdrawal — find guides on every topic and get direct support at the wj7 Help Center.

50+
Answers to Common Questions
<3 min
Average Response Time
24/7
Live Chat Support
98%
Issue Resolution Rate
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What can we help you with?

Select your issue from the categories below

Account Management

Everything you need to know about registration, login, password changes, profile updates, and account verification.

12 Guides
Deposits & Withdrawals

How to deposit and withdraw using bKash, Nagad, and Rocket — including processing times and troubleshooting.

15 Guides
Bonuses & Promotions

A guide to claiming welcome bonuses, cashback, and free bets — including how to understand rollover requirements.

8 Guides
Betting Guide

Sports Betting, live betting, understanding odds, and how to cancel a bet.

10 Guides
Security & Privacy

Two-factor authentication, account lock, suspicious activity reporting, and data protection.

7 Guides
wj7 App Support

Download, install, and update the Android and iOS apps — plus troubleshooting for any app-related issues.

6 Guides
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FAQ

Account

Go to the registration page, enter your mobile number or email, create a strong password, and verify via OTP. The whole process takes 2–3 minutes. Make sure to provide accurate information, as it will be verified during withdrawal.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes under 5 minutes.

You'll need photos of both sides of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 24 hours. Verified accounts enjoy significantly higher withdrawal limits.

No, only one account per person is allowed. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited.

Payment Issues

wj7 currently supports bKash, Nagad, Rocket, bank transfer, and in some cases cryptocurrency. Mobile banking deposits are usually credited within 5–15 minutes.

The minimum deposit is ৳100. The maximum is ৳5,00,000 per day. Verified accounts may have higher limits.

Mobile banking transfers (bKash/Nagad/Rocket) typically arrive within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. During peak times, processing may take a little longer.

First, wait 30 minutes. If it still hasn't appeared, contact us via live chat or email with your transaction ID and a screenshot. Our team typically resolves issues within 1 hour.

Withdrawals are typically rejected due to an unverified account, incomplete bonus rollover requirements, or incorrect payment details. If your withdrawal is rejected, you'll receive an email explaining the reason.

Bonuses

Open a new account and make your first deposit — a 100% bonus will be added automatically. No promo code needed. Once credited, the rollover must be completed within 30 days.

Yes, you can cancel your bonus at any time and withdraw your real balance only. However, once a bonus is cancelled, it cannot be reinstated.

Rollover = bonus amount × rollover multiplier. For example, if you receive a ৳1,000 bonus with a ×5 rollover requirement, you'll need to place a total of ৳5,000 in bets. You can track your progress in the bonus section of your account.

Betting

Live betting lets you place bets in real time while a match is in progress. Odds update every moment. On wj7, you can live bet on cricket, football, tennis, and 15+ other sports. Use in-play statistics to inform your bets.

Bets generally cannot be cancelled once placed. However, in some cases you can use the "Cash Out" feature to close your bet before the match ends. If the cash out option is available, it will appear on your bet slip.

If a match is abandoned or rescheduled, your bet amount is generally refunded. However, different rules may apply if the match was partially played. Full details for each sport are outlined in the Terms & Conditions.

Security

Go to Account Settings → Security → Enable 2FA. You can set up 2FA using Google Authenticator or SMS OTP. With 2FA enabled, unauthorized access to your account becomes nearly impossible.

Contact us immediately via live chat or at support@wj7.best. Our security team will temporarily lock your account and launch an investigation. Never share your password or OTP with anyone.

App Support

You can download the Android APK directly from the app page on our official website. iOS users can search for wj7 on the App Store. Avoid downloading from any third-party sites.

Go to Settings → Security → Unknown Sources and enable it, then try installing again. On Samsung devices, go to Settings → Apps → Special Access → Install Unknown Apps and grant permission to your browser.

Start by clearing the app cache (Settings → Apps → wj7 → Clear Cache). If the issue persists, uninstall and reinstall the app. Also check your internet connection — a minimum 4G connection is required.
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Guide for First-Time Users

New to wj7? Follow these steps and you can get started in just 10 minutes.

1

Create Account

Go to the registration page, enter your mobile number and password, and verify with an OTP. It's completely free.

2

Complete Your Profile

Add your real name, date of birth, and payment details. Verifying with your NID will increase your withdrawal limit.

3

Make Your First Deposit

Make a minimum deposit of ৳100 via bKash or Nagad. The welcome bonus will be added to your account automatically.

4

Choose Your Preferred Game or Match

Sports Betting, Live Casino, or slots — pick what you enjoy and start playing.

5

Withdraw Your Winnings

Submit a withdrawal request at any time. Mobile banking transfers are typically processed within 1 hour.

Quick Troubleshooting

Quick fixes for common issues are listed below.

Can't Log In
Reset your password or clear your cache and cookies, then try again.
Balance Not Credited
Wait 30 minutes. If the funds still haven't arrived, contact support with your transaction ID.
Bonus Not Received
Check whether the promotion's requirements have been met. If not, reach out via live chat.
App Not Working
Clear the cache or reinstall the app. If the problem continues, contact support.
Withdrawal Not Processing
Make sure your account is verified and rollover is completed.
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Get Direct Support

If you can't find the answer you're looking for, contact our team directly

Live Chat

For the fastest resolution, use live chat. You'll typically get a response within 3 minutes.

Now Active — 24/7
Email Support

For complex issues or if you need to send documents, email us. We typically respond within 2–4 hours.

support@wj7.best
FAQ Page

Find detailed answers to the most frequently asked questions on our FAQ page. Use the search bar to find what you need quickly.

50+ FAQs

Please Note: No wj7 support representative will ever ask for your password, OTP, or PIN. Never share this information with anyone.

About the wj7 Help Center

It's completely normal to have questions when using an online betting platform — especially if you're creating an account for the first time. Deposits, withdrawals, bonuses, security — there's a lot to take in. wj7 understands that, which is why this Help Center was created.

This isn't just a FAQ page — you'll find step-by-step guides, video tutorials, and live chat support all in one place. Our support team is available 24/7, every day of the week. We don't even take breaks during Eid.

How serious is wj7 about account security?

Wj7 uses SSL encryption and two-factor authentication to keep your account and payment details secure. Our security team monitors suspicious activity daily. If an unusual login is detected, your account is automatically locked and you are notified immediately.

Enable two-factor authentication to keep your account more secure. Never log in over public Wi-Fi. Change your password regularly and always use a strong one.

What to Do When You Have a Payment Issue

Sometimes after a deposit, funds can take a while to appear in your balance — this is usually due to the payment gateway, not an issue on wj7's end. Wait 30 minutes and check again. If the funds still haven't arrived, note your bKash or Nagad transaction ID and send it to our support team — issues like this are typically resolved within 1 hour.

The most important step for withdrawals is verifying your account. Unverified accounts have lower withdrawal limits and may face restrictions. Verify your account with your NID as soon as possible to avoid any delays.

About Responsible Gaming

Wj7 is committed to responsible gaming. If you ever feel your gaming habits are getting out of control, please visit our Responsible Gaming page to set a deposit limit or self-exclusion. Our support team is always ready to help with this.

For more detailed terms and rules, please visit our Terms & Conditions and Privacy Policy For any additional questions, FAQ Page View.

Warning: wj7 is for users aged 18 and above only. Online betting carries financial risk.

Still Not Resolved?

Our expert team is available 24/7 for you. Get in touch now.

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